Frequently Asked Questions

FAQs

What types of warehousing environments and temperatures are available?

Choose from dry, ambient, refrigerated, or frozen – all built to handle food-grade and temperature-sensitive inventory. 

How do you ensure compliance across all your locations?

All Source facilities are SQF Level 3 certified, FDA-registered, and retailer-compliant environments. We also have bonded and FTZ spaces. We take operational excellence very seriously which is why we have a 94% customer retention rate. 

Can you manage both B2B and D2C distribution?

Yes. Our warehousing and fulfillment systems are optimized for omnichannel distribution, including retail replenishment, wholesale orders, and ecommerce.

Where are Source Logistics’ warehouses located?

We operate more than 25 facilities across the U.S., including in Laredo, Houston, Dallas, Los Angeles, Chicago, Portland and New Jersey. Our network strategically covers every major port, production hub, and population center to help brands reduce miles, cost, and lead time.  

Do you offer warehousing near U.S.–Mexico border crossings?

Yes. Our Laredo, Texas location serves as a cross-border and import gateway for LATAM manufacturers and U.S. distributors. It’s ideal for companies managing international freight, customs, or Foreign Trade Zone (FTZ) operations. 

Can Source Logistics support West Coast imports and port drayage?

Absolutely. Our Los Angeles and Portland warehouses provides quick port access and efficient drayage solutions for ocean freight imports. We manage everything from container unloading to inventory distribution nationwide. 

What industries does Source Logistics specialize in?

We serve brands across Food & Beverage, Health & Beauty, Consumer Goods, Retail, Industrial, and Manufacturing, with particular expertise in LATAM and multicultural brands expanding into the U.S. 

Can I integrate my ERP or ecommerce system with Source Logistics?

Yes. Our WMS integrates with Shopify, NetSuite, SAP, Microsoft Dynamics, Manhattan, and other EDI-enabled systems, giving you real-time visibility across your supply chain. 

What are the benefits of using Source Logistics versus local 3PLs?

Source provides nationwide coverage, food-grade certifications, and bilingual support — with the flexibility of a local partner. You get consistent performance, scalability, and unified visibility across every location. 

How do I get started?

Contact us for a discovery call. We’ll review your product mix, shipment patterns, and system integrations to design a right-sized warehousing & distribution plan.

What types of products are a good fit for Source Value-Added Services?

We specialize in consumer products that need differentiated packaging, labeling, or presentation across channels – including food and beverage, grocery, healthy and beauty, personal care, pet care, small electronics, educational supplies, and seasonal or promotional items.

Can Source design our packaging or inserts?

We execute using your provided packaging and creative assets, and can connect you with our specialized print and packaging partners. We’ll collaborate on specifications, SOPs, and routing so your designs are practical to execute at scale. 

How quickly can you stand up a new VAS program?

Timelines depend on complexity, but many programs go live in weeks, not months. We start with discovery and SOP design, then pilot in a controlled environment before scaling across facilities or channels. 

How do you maintain traceability during kitting, repacking, or co-packing?

Our WMS, continuous improvement operations, and integrated systems preserve lot and expiration data through every value-added step. Serialized tracking, barcode scanning, and digital work instructions ensure that finished kits retain clear lineage back to original inventory. 

Can Source handle warehousing, VAS, and transportation together?

Yes. Many customers leverage Source for end-to-end support – from drayage and storage through kitting, display builds, and final mile delivery. That consolidation reduces handoffs, simplifies communication, and improves overall service levels.

What transportation modes does Source support?

Truckload, Less-Than-Truckload (LTL), Cross-Border (Mexico-U.S.), Drayage, Intermodal and Rail, Local Delivery, and Drop-Trailer projects.

Does Source integrate with our transportation systems?

Yes – we are system-agnostic and can integrate with your TMS, WMS, ERP, EDI, and ecommerce platforms. If you don’t have a TMS or WMS, we can provide flexible visibility and routing tools through our Next Gen Customer Portal.

What areas can you reach same day?

With strategic warehouse locations across major metros on both coasts, in Texas, and in the Midwest, we can reach over 75% of U.S. consumers same day through our outbound and local delivery network.

Do you offer temperature-controlled transportation?

Yes – we partner with vetted, compliant carriers for chilled, frozen, and temperature-sensitive freight, especially in food & beverage, grocery, and retail. Explore our Temp Control & Cold Storage services.

How do you prevent temperature excursions during handling?

We use strict time-out-of-environment limits, temperature-controlled picking zones, and automated logs documenting each step. 

Do you manage multi-temperature shipments?

Yes – frozen, chilled, refrigerated, and ambient SKUs can be consolidated with validated carrier handoff. 

How do you help avoid retailer chargebacks for cold products?

Through retailer-specific SOPs for labeling, SSCC accuracy, appointment adherence, and temperature documentation. 

Do you support cosmetics, supplements, or specialty food items?

Yes – our temp-controlled environments support regulated and sensitive SKUs with SQF, FDA, and GMP-like workflows. 

Can I access temperature logs and inventory data in real time?

Yes – our portal provides temperature histories, inventory snapshots, and order status. 

Can Source manage both ecommerce and retail fulfillment?

Yes – we specialize in B2B, B2C, and D2C. 

Which ecommerce platforms integrate with Source?

Shopify, Amazon, Magento, BigCommerce, WooCommerce, Order Desk, NetSuite, SPS Commerce, and more. 

Do you support kitting or subscription-style orders?

Yes – both pre-built and on-demand. 

How quickly can I see my inventory and orders?

Real-time visibility is available immediately through our WMS and customer portal. 

How do returns work with Source?

We handle inspection, sorting, communication, and restocking based on your requirements. 

How do I get started?

We’ll review your products, volume, channels, and systems to design the right solution.

What services does Source Logistics provide?

We offer warehousing, fulfillment, transportation, value-added services, and technology solutions for end-to-end supply chain management.

Can Source Logistics provide both storage and delivery?

Yes. We integrate warehousing with fulfillment and transportation for seamless port-to-door execution.

What industries does Source Logistics serve?

We specialize in Food & Beverage, Grocery, Retail, Consumer Packaged Goods, Health & Beauty, and Hispanic, Latin American, and multicultural brands with consumers in the U.S. market.

How does Source Logistics use technology in its services?

Our integrated platform connects WMS, TMS, OMS, and ecommerce tools for real-time visibility, rapid onboarding, and omnichannel execution. Excellent customer service is provided through dedicated account managers and via our innovative customer portal.

What technology does Source Logistics use?

We use a modern, integrated platform combining WMS, TMS, OMS, and ecommerce tools to provide end-to-end supply chain visibility and control.

How quickly can Source Logistics integrate with my systems?

With our library of standard integrations, we can connect via EDI, API, XML, CSV, or ERP in 7–10 business days.

Does Source Logistics offer real-time supply chain visibility?

Yes. Our platform provides on-demand dashboards to track inventory, orders, shipments, and other network-wide metrics in real time.

Can Source Logistics handle both B2B and B2C fulfillment on the same system?

Yes. We support B2B distribution, B2C ecommerce, and D2C fulfillment in a single integrated platform.

What makes Source Logistics’ technology different from other 3PLs?

We combine Tier-1 capabilities with boutique flexibility, rapid integration, bilingual logistics-savvy support, and scalable tech solutions.

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What came before the Big Bang?

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